PRIVACY POLICY

 

CALMDOWN / LIGHTCALM operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CALMDOWN / LIGHTCALM is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences derived from such information:

• Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information, including credit card and debit card information, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and account settings.
• Transaction information, including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting us, such as when submitting a customer service request or complaint.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with, use, or browse the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including information from your device when you use our products or services or visit our website, including through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or services on our behalf.
• From business partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use personal information to provide the Services, including to:

• Fulfill our contractual obligations to you.
• Process payments.
• Manage and fulfill orders.
• Remember your preferences.
• Remember products you may be interested in.
• Send account-related notifications.
• Process purchases, returns, exchanges, and other transactions.
• Create, maintain, and manage your account.
• Arrange shipping and delivery.
• Facilitate returns and exchanges.
• Allow customers to post reviews.
• Provide a more personalized shopping experience.
• Recommend products that may be related to your purchases or interests.
• Improve and personalize the Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to send commercial, advertising, and promotional communications by email, text message, or other permitted methods.

We may also use information to display advertisements for products or services on our Services or other websites, including based on products you have previously viewed, purchased, or added to your cart.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts.
• Provide a secure shopping and payment experience.
• Detect, investigate, or respond to potentially fraudulent, illegal, dangerous, or malicious activity.
• Protect the security of our Services and customers.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your username, password, or other account access information with anyone.

Communicating With You

We use personal information to provide customer service, respond to your requests, provide our Services efficiently, and maintain our business relationship with you.

Legal Purposes

We may use personal information to comply with applicable laws and valid legal processes, including requests from law enforcement agencies or government authorities.

We may also use personal information in connection with investigations, litigation, dispute resolution, or enforcement of our terms, policies, and legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

This may include disclosure:

• To Shopify, service providers, and third parties that provide services on our behalf, including payment processing, IT services, analytics, customer support, cloud storage, order fulfillment, and shipping.
• To business and marketing partners that help us provide marketing services or personalized advertising.
• When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties.
• To affiliates or other entities within our business group, if applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring, or insolvency proceeding.
• To comply with applicable legal obligations, court orders, subpoenas, search warrants, or similar governmental or legal requests.
• To enforce our Terms of Service or other policies.
• To protect or defend our Services, rights, customers, or other individuals.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising, marketing, or data-sharing purposes.

You may exercise certain privacy choices here:

https://xym0cv-8f.myshopify.com/pages/data-sharing-opt-out

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and related services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties, including service providers located in countries other than your country of residence.

We may also use certain advanced Shopify features that rely on information collected through interactions with our store, other merchants, and the Shopify platform.

In certain circumstances, Shopify may act as an independent controller of personal information and may be responsible for responding to certain requests concerning its use of that information.

For more information about how Shopify uses personal information, please review Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify’s privacy portal at:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy policies, security practices, and terms.

CALMDOWN / LIGHTCALM does not control and is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or platforms.

Information you post in public or semi-public areas, including third-party social media platforms, may be visible to other users and may be used by third parties.

The inclusion of a third-party link does not necessarily imply endorsement of that third party or its content.

CHILDREN’S DATA

The Services are not intended to be used directly by children, and we do not knowingly collect personal information directly from children under the age required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share,” as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

No security system is completely secure or infallible, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be fully secure during transmission. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.

The length of time we retain personal information depends on several factors, including whether the information is needed to:

• Maintain your account.
• Provide the Services.
• Complete transactions.
• Meet legal or regulatory obligations.
• Resolve disputes.
• Enforce our agreements, policies, and rights.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights may not be absolute and may apply only in certain circumstances.

Right of Access

You may have the right to request access to personal information that we maintain about you.

Right to Deletion

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.

You may exercise certain rights here:

https://xym0cv-8f.myshopify.com/pages/data-sharing-opt-out

If you visit our website with a Global Privacy Control preference signal enabled, depending on your location, we may automatically treat that signal as an opt-out request for the browser or device used.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Except for Global Privacy Control signals where required, we do not necessarily respond to other “Do Not Track” signals sent by browsers or devices.

Communication Preferences

We may send promotional emails to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even if you unsubscribe from promotional communications, we may still send non-promotional communications related to your account, orders, transactions, customer service requests, or other necessary matters.

EXERCISING YOUR PRIVACY RIGHTS

You may exercise applicable privacy rights through the options provided in the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests where permitted or required by law.

Where applicable law allows, you may designate an authorized representative to submit a request on your behalf.

We may require reasonable proof that the representative has permission to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

COMPLAINTS

If you have concerns or complaints regarding how we process personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal a decision we make concerning a privacy request or submit a complaint to your local data protection or privacy authority.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed outside the country where you live.

When required by applicable law, international transfers of personal information will be made using recognized legal transfer mechanisms.

For transfers from the European Economic Area or United Kingdom, this may include the European Commission’s Standard Contractual Clauses or other legally recognized transfer mechanisms, unless the destination country has been formally recognized as providing an adequate level of data protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal obligations, or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us at:

CALMDOWN / LIGHTCALM
Email: angnelisacos@gmail.com